Shipping policy

Shipping policy

Every order ships with tracking and shipping is free, with no minimum order value.

Delivery time

Your order is delivered within 5 to 10 business days from the moment you place it. This covers processing and transit for the United Kingdom, Germany, France, Italy, Spain, the Netherlands and the rest of our delivery zones. Business days are Monday to Friday, excluding public holidays.

Tracking

As soon as your parcel ships you receive an email with the tracking number and a link to follow it. If the tracking has not updated for 5 business days, write to us and we will chase the carrier for you.

Customs and duties

Orders delivered inside the European Union and the United Kingdom are shipped with duties and VAT handled, so there is nothing extra to pay on delivery. For destinations outside these zones, local import charges may apply and are the responsibility of the recipient.

Wrong address or failed delivery

Please double-check your address at checkout. If a parcel comes back to us because of an incorrect address or because it was not collected, we will contact you to arrange reshipping. Reshipping costs for addresses entered incorrectly are charged to the customer.

Damaged or missing items

If your order arrives damaged, incomplete or does not arrive at all, contact us at support@uvmaxco.com within 14 days of the expected delivery date and we will replace it or refund you in full.

Contact

Questions about your delivery: support@uvmaxco.com. We reply within 24 hours on business days.